By engaging Inner Results — including booking a Review, enrolling in the Accelerator, subscribing to Business School, commissioning an Intensive, or entering an Advisory engagement — and by making part or full payment, the Client accepts and agrees to these Terms and Conditions. Please read them carefully before engaging.
1. Definitions
"Inner Results" refers to Inner Results Coaching and Training Company and its authorised representatives, including any sub-brand operating under the Inner Results name.
"Client" refers to the individual, business, or organisation engaging Inner Results for any service.
"Engagement" refers to any service, product, program, subscription, advisory relationship, or other commercial arrangement provided by Inner Results, including but not limited to: the Sales Review, Business Review, 6 Phases of Sales Accelerator, Business School, Sales Performance Intensive, Business Performance Intensive, and any Advisory engagement (Sales Advisory or Business Advisory).
"Agreement" means these Terms and Conditions together with any written proposal, scope of work, or service agreement entered into between Inner Results and the Client.
By engaging Inner Results and making part or full payment, the Client accepts and agrees to these Terms.
2. General Engagement Policy
2.1 No Refunds for Change of Mind
Inner Results does not provide refunds for change of mind, personal circumstances, illness, holidays, work commitments, business circumstances, or non-attendance. All sales are final except where required by Australian Consumer Law or expressly stated in the relevant section of these Terms.
2.2 Transfers
Transfers of an Engagement to another person or entity are not permitted unless expressly approved in writing by Inner Results.
2.3 Written Communication
All requests related to bookings, deferrals, rescheduling, cancellations, or variations must be made in writing to info@innerresults.com.
2.4 Currency
Unless otherwise stated, all prices on this site are in Australian Dollars (AUD) and are exclusive of GST where applicable.
3. Reviews ($197)
Applies to the Sales Review and the Business Review.
3.1 Nature of the Engagement
A Review is a paid, structured diagnostic session delivered by Jeremy Hills. The fee covers the pre-Review questionnaire review, the live session, and the resulting recommendation. It is not a coaching engagement or an open-ended consulting arrangement.
3.2 Refunds
Reviews are non-refundable once booked and paid for. Refunds will only be provided where required by Australian Consumer Law.
3.3 Rescheduling
Clients may reschedule their Review session with at least 24 hours' notice. Sessions cancelled with less than 24 hours' notice, or missed without notice, are forfeited.
3.4 Delivery
Reviews are delivered online via Zoom unless otherwise agreed in writing. Inner Results may adjust the delivery format if required.
4. 6 Phases of Sales Accelerator
Applies to the live 6-week sales training program ($1,497 AUD, or 3 × $499 fortnightly).
4.1 Refunds
Once enrolled and paid, no refunds are provided for the Accelerator except where required by Australian Consumer Law.
4.2 Deferrals and Transfers
Clients may request to defer to a future Accelerator cohort. Deferral requests must be made in writing before the cohort start date. Acceptance of a deferral is at the discretion of Inner Results and is conditional on a future cohort being scheduled. Deferred enrolments must be used within twelve months of the original cohort start date.
4.3 Missed Sessions
Live sessions that are missed are forfeited. Recordings may be provided at the discretion of Inner Results but are not guaranteed.
4.4 Program Completion
Clients are responsible for completing the Accelerator within the delivery window. Failure to attend or engage with the program does not entitle the Client to a refund.
5. Business School (Recurring Subscription)
Applies to the Inner Results Business School monthly subscription ($750 AUD/month).
5.1 Subscription Terms
Business School is a month-to-month subscription with no minimum term and no lock-in contract. Membership renews automatically each month on the Client's billing date.
5.2 Cancellation
Clients may cancel their Business School subscription at any time. Cancellation must be requested in writing to info@innerresults.com at least 48 hours before the next billing date to avoid being charged for the upcoming month.
5.3 Refunds for Paid Months
Subscription fees paid for the current billing month are not refundable, regardless of attendance or engagement. The Client retains access to the program for the remainder of the paid period.
5.4 Delivery Format
Business School is delivered live online weekly. Inner Results reserves the right to adjust session times, frequency, or delivery format due to operational requirements. Such changes do not entitle the Client to a refund.
5.5 Failed Payments
If a scheduled subscription payment fails, the Client's access may be suspended until payment is successfully processed. Repeated payment failures may result in termination of the subscription.
6. Intensives
Applies to the Sales Performance Intensive and the Business Performance Intensive (from $3,000 AUD).
6.1 Deposits and Payments
A non-refundable deposit is payable on acceptance of the proposal to secure delivery dates and reserve Inner Results' time. Final payment of the balance is due in full prior to delivery unless otherwise agreed in writing.
6.2 Client Cancellation
If the Client cancels an Intensive engagement:
- More than 30 days prior to scheduled delivery: the deposit is forfeited.
- Between 14 and 30 days prior: 50% of the total fee is payable.
- Less than 14 days prior: the full fee is payable.
6.3 Rescheduling
Rescheduling requests are subject to Inner Results' availability and may incur additional charges. Requests made within 14 days of scheduled delivery may be treated as a cancellation under clause 6.2 at the discretion of Inner Results.
6.4 Scope Variations
Where the Client requests changes to the agreed scope of the Intensive during delivery, additional fees may apply. Scope variations must be agreed in writing.
6.5 Travel and Expenses
Where in-person delivery requires travel outside the Perth metropolitan area, reasonable travel and accommodation expenses are payable by the Client in addition to the engagement fee.
7. Advisory Engagements
Applies to Sales Advisory and Business Advisory.
7.1 Nature of Engagement
Advisory engagements are ongoing strategic partnerships governed by a written proposal or service agreement. The proposal will specify the scope, term, cadence, deliverables, and fee structure. These Terms apply in addition to the specific proposal; where there is any conflict, the specific proposal prevails.
7.2 Term and Minimum Engagement
Advisory engagements typically have a minimum initial term as specified in the proposal. The Client agrees to honour the minimum term once the engagement commences.
7.3 Fees and Payment
Advisory fees are payable in advance on a monthly or quarterly basis as specified in the proposal. Fees are non-refundable for completed billing periods.
7.4 Cancellation and Notice
After the minimum initial term, either party may end the engagement by giving 30 days' written notice. Fees for the notice period remain payable. Where the engagement is ended by the Client during the minimum initial term, the balance of fees for the minimum term remains payable.
7.5 Pause and Resume
Where mutually agreed in writing, an Advisory engagement may be paused for a defined period. Paused periods do not count toward the minimum term and the engagement resumes on the original cadence at the end of the pause.
7.6 Suitability and Fit
Advisory engagements are selective. Inner Results reserves the right to decline or end an Advisory engagement where there is no longer a clear working fit, in which case fees for completed periods remain payable and fees for future periods will not be charged.
9. Changes to Engagements
9.1 Right to Modify or Discontinue
Inner Results reserves the right to modify, reschedule, or discontinue any Engagement, including changes to dates, session times, duration, venue, facilitator, or delivery format, due to operational requirements or unforeseen circumstances.
9.2 If an Engagement is Discontinued
If an Engagement is discontinued and no future delivery will be offered, the Client will be offered one of the following at the discretion of Inner Results:
- Transfer to another Inner Results Engagement of equal or greater value.
- A credit for future use.
- Access to a comparable recorded or asynchronous alternative where available.
Discontinuation does not entitle the Client to a refund except where required by Australian Consumer Law.
10. Payment Plans & Fees
10.1 Payment Plan Conditions
Where Inner Results offers a payment plan, the Client agrees to complete all scheduled payments regardless of attendance, completion, or personal circumstances. Entering a payment plan creates a binding obligation to pay the full agreed fee.
10.2 Failed Payments
If a scheduled payment fails, the Client must correct the failure within three business days. Continued failure may result in suspension of access to the Engagement and / or termination.
10.3 Debt Recovery
Inner Results reserves the right to engage collection agencies and / or take legal action to recover unpaid fees. The Client is responsible for any reasonable costs incurred in recovery, including collection agency fees and legal costs.
10.4 GST
Where GST is applicable, it will be added to the fee and invoiced separately as required by Australian taxation law.
11. Client Responsibilities
11.1 The Client must behave respectfully toward Inner Results staff, facilitators, and other clients or participants in any group setting.
11.2 The Client agrees to engage in good faith, complete reasonable pre-work, attend scheduled sessions, and provide the information required for Inner Results to deliver the Engagement effectively.
11.3 Inner Results may suspend or remove a Client from any Engagement where the Client's behaviour is inappropriate, harmful, disruptive, or in breach of these Terms. Removal does not entitle the Client to a refund.
11.4 The Client is responsible for their own business decisions and the implementation of any recommendations made by Inner Results. Inner Results provides advice, frameworks, and structure — decisions and execution are the Client's responsibility.
12. Confidentiality
12.1 Mutual Confidentiality
Both Inner Results and the Client agree to treat information disclosed during the Engagement as confidential. This includes business performance data, financials, strategic plans, personnel matters, and any information identified as confidential at the time of disclosure.
12.2 Permitted Disclosure
Confidential information may only be disclosed where required by law, where mutually agreed in writing, or where the information is already in the public domain through no breach of these Terms.
12.3 Anonymised Reference
Inner Results may reference the engagement in general, anonymised terms (for example, "a client in the trades sector") for marketing and educational purposes without identifying the Client. Identifiable use of the Client's name, logo, or specific details requires the Client's prior written consent.
13. Intellectual Property
13.1 Inner Results IP
All frameworks, methodologies, training materials, written content, recordings, templates, tools, and other intellectual property created by Inner Results remain the exclusive property of Inner Results. This includes — without limitation — the 6 Stages of Predictable Sales, the 6 Core Areas of Business Growth, and any associated workbooks, slides, scripts, or recordings.
13.2 Client Licence
The Client is granted a non-transferable, non-exclusive licence to use Inner Results materials internally within their own business for the purpose of implementing the work. The Client may not reproduce, redistribute, resell, repackage, teach, or publish Inner Results materials without the prior written consent of Inner Results.
13.3 Client IP
Any materials, data, documents, or information provided by the Client to Inner Results during the Engagement remain the property of the Client. Inner Results will only use Client materials for the purpose of delivering the Engagement.
13.4 Work Product
Where Inner Results produces specific work product for the Client (such as a custom sales playbook, scorecard, or strategic document), ownership of that work product transfers to the Client on full payment, while the underlying frameworks and methodologies remain Inner Results' IP.
14. No Guarantee of Outcomes
Inner Results provides business and sales advisory services. While our frameworks, methods, and engagements are designed to produce meaningful results, Inner Results does not guarantee specific financial, revenue, growth, or other business outcomes. Outcomes depend on many factors outside Inner Results' control, including but not limited to the Client's market, team, execution, capital, and effort.
Any examples, case studies, or testimonials referenced by Inner Results describe past results in specific contexts. They are not representations of what any future client will achieve.
The Client acknowledges that they have made an independent decision to engage Inner Results based on their own assessment of the value of the Engagement.
15. Recording & Materials
15.1 Sessions, workshops, and programs may be recorded for delivery, training, quality, or educational purposes.
15.2 By participating, the Client gives permission for Inner Results to use recordings for the delivery of the Engagement and, where applicable, for educational or promotional purposes — provided that any externally-shared recording featuring identifiable Client content requires the Client's prior written consent.
15.3 The Client may opt out of being recorded by giving written notice prior to the relevant session.
15.4 The Client may not record Inner Results sessions, workshops, or programs without the prior written consent of Inner Results.
16. Limitation of Liability
16.1 To the maximum extent permitted by law, Inner Results' total aggregate liability to the Client in connection with any Engagement is limited to the total fees paid by the Client to Inner Results for that Engagement in the twelve months preceding the event giving rise to the liability.
16.2 Inner Results is not liable for indirect, consequential, or special damages, including but not limited to lost profits, lost revenue, lost opportunity, or business interruption.
16.3 Nothing in these Terms excludes, restricts, or modifies any right or remedy of the Client under Australian Consumer Law where such rights cannot lawfully be excluded.
17. Website Build Services
17.1 Client Responsibilities
Upon completion and delivery of the website, the Client is solely responsible for all ongoing costs associated with the operation and maintenance of the website. This includes, but is not limited to, domain name registration and renewal, website hosting, email hosting, premium plugins, software licences, third-party integrations, booking systems, payment gateways, security services, SSL certificates, and any other subscriptions, products, or services required to operate the website.
17.2 Website Handover
Ownership of the completed website will transfer to the Client once all outstanding invoices have been paid in full. Following handover, the Client is responsible for maintaining access to all website-related accounts, including hosting, domain registration, email services, and any third-party platforms connected to the website.
17.3 Ongoing Support
Unless expressly included as part of a separate written agreement, the website build fee covers the design, development and delivery of the website only. Inner Results does not provide ongoing website maintenance, technical support, software updates, security monitoring, backups, content updates, troubleshooting, training, or future development after the website has been delivered. Any assistance requested after handover may be provided at Inner Results' discretion and will be quoted separately and, if accepted by the Client, charged at Inner Results' current rates.
Following handover, Inner Results is not responsible for any issues, errors, downtime, security incidents, loss of data, or loss of functionality resulting from changes made by the Client or any third party.
17.4 Third-Party Services
The website may rely on products and services provided by third parties, including hosting providers, domain registrars, software developers, payment gateways, booking platforms, email providers, and other external services. Inner Results is not responsible for the availability, performance, pricing, security, outages, policy changes, or ongoing operation of any third-party service.
17.5 Client Approval
The Client is responsible for reviewing and approving all website content, images, branding, functionality, links, and information before the website is published. Once the website has been approved and launched, any requested changes, additions, or corrections may be treated as additional work and may incur additional fees.
17.6 Scope of Work
The website build includes only the services outlined in the accepted proposal, quotation, or package purchased by the Client. Any additional pages, features, functionality, revisions beyond those included, integrations, content creation, copywriting, graphic design, or work requested outside the agreed scope may incur additional charges.
17.7 Client Content
The Client is responsible for providing all required content, including logos, images, branding assets, written copy, contact details, legal policies, and any other information required to complete the website, unless content creation has been specifically included in the agreed scope of work. Inner Results is not responsible for delays caused by late or incomplete information supplied by the Client.
17.8 Project Delays
If the Client fails to provide requested information, approvals, feedback, or other required materials within a reasonable timeframe, Inner Results reserves the right to place the project on hold until the required information is received. Extended delays may result in revised project timelines or additional fees.
17.9 Australian Consumer Law
Nothing in these Terms limits or excludes any rights or remedies available to the Client under the Competition and Consumer Act 2010 (Cth) or the Australian Consumer Law. Any guarantees or rights that cannot be excluded by law remain unaffected.
17.10 Intellectual Property, Images and Media
The Client warrants that they own or have obtained the necessary licences, permissions, or rights to use all content provided to Inner Results for inclusion on the website, including but not limited to logos, images, photographs, videos, graphics, documents, trademarks, and written content. The Client accepts full responsibility for any claims arising from materials they provide.
Where Inner Results sources stock images, graphics, icons, fonts, or other licensed assets for use on the website, those assets remain subject to the licence terms of the original provider and may not be transferred, resold, or used outside the website unless permitted under the relevant licence.
All website design, development, and original work created by Inner Results remains the property of Inner Results until all project fees have been paid in full. Upon full payment, ownership of the completed website and any original content specifically created for the Client as part of the agreed scope of work transfers to the Client, excluding any third-party software, themes, plugins, fonts, stock media, or other licensed materials which remain subject to their respective licence terms.
17.11 Website Acceptance
Once the website has been completed, Inner Results will notify the Client that it is ready for review. The Client will have seven (7) days to review the website and notify Inner Results in writing of any issues relating to the agreed scope of work. If no issues are raised within this period, or if the website is published at the Client's request, the website will be deemed accepted and the project will be considered complete.
17.12 CRM Services
Where Customer Relationship Management (CRM) software, automations, integrations, forms, pipelines, or related systems are configured as part of the project, the Client is responsible for all ongoing subscription fees, user management, data management, legal compliance, maintenance, and administration of the CRM following handover. Inner Results is not responsible for ongoing support, updates, troubleshooting, or changes to third-party CRM platforms unless covered under a separate written agreement.
17.13 Search Engine and Business Results
Inner Results will build the website in accordance with the agreed scope of work and generally accepted web development practices. However, Inner Results does not guarantee search engine rankings, website traffic, enquiries, leads, sales, conversions, or any other business outcomes resulting from the website or CRM.
17.14 Website Backups
Following handover, the Client is responsible for maintaining appropriate backups of the website, website files, databases, CRM data, and any associated systems unless ongoing maintenance services have been separately agreed in writing.
18. Australian Consumer Law
Nothing in this Agreement limits or excludes any rights the Client has under the Competition and Consumer Act 2010 (Cth) or other applicable Australian Consumer Law. Where consumer guarantees apply and cannot lawfully be excluded, those guarantees prevail to the extent of any inconsistency with these Terms.
Refunds outside the express provisions of these Terms are only offered where legally required.
19. Governing Law
These Terms are governed by the laws of Western Australia. Any disputes arising from or in connection with these Terms or any Engagement will be subject to the exclusive jurisdiction of the courts of Western Australia.
20. Changes to These Terms
Inner Results may update these Terms from time to time. The current version is published on this page with an effective date. For ongoing Engagements (such as Business School subscriptions or Advisory engagements), updated Terms take effect from the next billing period unless otherwise specified.
Material changes will be communicated to active Clients via email.
21. Acceptance of Terms
By booking a Review, enrolling in any program, subscribing to Business School, paying a deposit or fee, or otherwise engaging Inner Results in any capacity, the Client acknowledges that they have read, understood, and agreed to these Terms and Conditions.